CLEAR DETAILS. THOUGHTFUL STAYS.
Booking terms
DRAFT — owner review required before live bookings.
Your reservation
Select your hotel, room type, number of rooms, stay dates and total number of guests. A reservation covers the selected number of rooms of one type. Total guests means your entire party across those rooms and must fit their combined stated capacity. Checkout day is not an occupied night. A temporary payment hold is not a confirmed stay. Your booking is confirmed only after payment is verified or the property expressly confirms an agreed pay-at-property arrangement. Keep your reference and secure management link.
Prices and payment
Prices are in Indian rupees. Nightly rates are per room. The final quote shows the selected room count, all room-nights, eligible discounts and applicable taxes, with one combined total before payment. Any additional service must be priced and agreed in advance. No optional service charge is added automatically. Online payments are processed through Razorpay; never send card details or payment passwords in an enquiry.
Arrival and departure
Standard check-in is 14:00 and checkout is 11:00 unless different times are displayed for your selected hotel and saved with the reservation. Bring valid photo identification for adult guests. Early arrival, late departure, extra beds, meals, pets and accessibility arrangements require prior written confirmation and may incur agreed charges.
Guest details and use of the room
Supply accurate contact details and include all staying guests within the stated room capacity. Respect other guests, property safety instructions and agreed house rules. Report damage promptly. Any charge for actual damage must be explained and supported; ordinary wear is not chargeable.
Changes and cancellation
Date or room changes depend on availability and the price for the new stay. Submit cancellation requests through Manage my stay or the contact form. The policy shown and saved at booking applies; later website edits do not change an existing reservation. A request acknowledgement is separate from confirmation that a booking has been cancelled.
Questions and complaints
Use the contact form with your booking reference for support. Before public bookings open, Avana will publish the operating business name, service address, monitored contact details and complaint contact. These draft terms preserve mandatory consumer rights and require owner review before use.